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Policies and Procedures

Rates and policies are subject to change based on high impact periods and special requests.



Crenshaw Guest House Policies
All rates at the Crenshaw Guest House include breakfast and are based on the 
following occupancies: 
Nichols Suite - 4 people
Hare - 2 people
Petrie Suite - 4 people
Aubie Suite - 4 people
Thach Carriage House - 5 people
Jordan Room - 4 people
Samford Room - 4 people
Pat Dye Cottage - 6 people

          Crenshaw Guest House reserves the right to charge an additional $25 per guest 
per night for each person over the standard occupancy for the rooms stated above. 

All 
lodging rates are subject to a 4% Alabama sales tax and a 7% Auburn lodging tax and a 2% Lee County tax.  Rates are subject to change without notice.

Check-In
  • Check-In is between 3:00 PM and 6:00 PM.  

  • Please text 205-475-8181 prior to arrival with your full name so that we are available to assist with check-in.  If arriving outside of check-in times, please call to make arrangements.

  • Early Arrivals are subject to room availability. There will be an Early Arrival Fee 
    of $25 for check-in prior to 3:00pm.
  •  Late Arrivals must be pre arranged as well and could result in a $25 fee. 
Check-Out
  • Check out is by 11:00am.
  • Late check-outs will be charged $25 per hour after 11:00am. Check-outs after 1:00pm will be responsible for the entire day. 
No smoking
  • We follow a strict no smoking policy inside the Crenshaw Guest 
    House. There are designated smoking areas outside. If you choose to disregard our 
    policy, there will be a subsequent cleaning fee added to your account. 
    Pets
  • Our suites outside the main house are pet friendly. Please see our Pet Policy for more information.
 Damages
  • Guests are responsible for all damages and will be charged accordingly with the credit card on file for the reservation. 
Lost items
  • We hold lost items for 30 days and will return upon request. The 
    guests are responsible for all shipping fees. We reserve the right to dispose or donate 
    unclaimed items after 30 days.
Reservations
  • Reservations can be placed anytime online or by phone between the hours of 9:00am and 6:00pm. 
  • We have a 2-night minimum for holiday weekends and special events.
  • Outstanding balances are due at the time of checkout. We accept Visa, MasterCard, Discover and American Express cards. If you are paying with cash, check or gift card, please let us know at the time of booking. 
  • Group reservation/Whole House Reservations: We encourage group and whole house reservations. Guests reserving three or more rooms are considered a group. Please contact us for more information.
Special Reservations 
  • Group Reservations, Whole House Reservations, Football Weekends, Graduation, Holiday and other University-Related Special Events are considered Special Reservations.

  • A security deposit of $200 per room will be due at the time of booking all Special Reservations and is non-refundable once the reservation has been confirmed by us.
  • Football Weekends - An additional deposit  of 50% of the total reservation rate is due on June 1.  The remaining balance for the reservation is due on August 1.

  • In the event that you must cancel a Special Reservation within the 30-day cancellation period, we will try our best to re-book your room.  If we can re-book your room(s), a full refund of any pre-paid deposit in excess of the security deposit will be refunded.  If we are unable to re-book your room(s), you will remain responsible for the entire reservation.

  • Discounts and/or promotions do not apply to special reservations. 

Cancellations
  • All cancellations and changes to reservation will be charged $25 per night/per room.  Reservations cancelled less than 24 hours, or if you do not arrive for your reservation, will be charged for one night's stay. 
  • A 30-day cancellation notice is required for whole house bookings, multiple room bookings and special events. 
  • Cancellations must be made over the phone.